Ordering Process

Order Confirmation Process

Placing an order on our website doesn't automatically confirm your booking. While we strive to accommodate all requests, we may occasionally be fully booked and unable to accept new orders.

Once we get your order, we'll personally review it to check availability for your requested date and time. We'll then get back to you via email or message to confirm whether we can go ahead with your order. This is also the stage where we'll confirm any last-minute requests, changes, and all dietary or allergen requirements for your guests.

For larger orders, it's advisable to give us as much notice as possible to guarantee our availability. We can sometimes accommodate smaller bookings a few days in advance, but this is not always possible.

Unless a delivery and delivery charge have been specifically discussed and added to your booking, all products are for collection only.

Once everything is confirmed, we'll send you an invoice for the total amount. Please note that your order is only considered complete and confirmed for the booked date once we've received your payment.